Store Policies

• The AADSM does not deliver to post office boxes; please include a street address to ensure proper delivery. 
• Allow up to 2-3 weeks for standard delivery (more for international orders). 
• Next-day service is available for an additional fee; contact the AADSM National Office at (630) 686-9875 to inquire about next-day delivery.

• Prepayment is required for all orders. 
• Payment must be provided in U.S. dollars. 
• All checks and money orders must be drawn on a U.S. bank. 

• Illinois Residents: If you are exempt from sales tax in the state of Illinois, your order must be accompanied by a copy of your tax exempt certificate. 

• Electronic-format and online products (slide sets, DVDs, etc.) are nonrefundable.
• Minimum return order is $50.00.
• A 10% restocking fee will be charged on all returns.
• A copy of the original packing slip must be included with the return indicating the reason for the return.
• Returns must be shipped to the AADSM in original, resaleable condition at the customer's expense. Returns made in less than new condition are nonrefundable.
• Original shipping and handling charges are nonrefundable.
• All product returns must be made within 45 days of purchase.

• Damaged or incorrect orders will be replaced at no charge to the customer.
• Claims for damaged or incorrect orders must be made within 45 days of receipt of your order.